# 6. KNOW YOUR CLIENT POLICY To make the Age Verification process as easy as possible, here are a few hints for when you send in your documents: * Each document must be sent as a separate image * Photo Captured images are preferred, but if you’d rather scan your documents, send them as a .jpeg When you take your picture: * Be sure that the first 6 and the last 4 digits of your credit card number should be visible, and CVV should be hidden * Your picture must be in focus and all the text easy to read * Your full passport photo page or ID must be in shot, don’t leave any bits out or cover with your hand or fingers * Your lighting must be good, to stop any glare don’t use flash We need all of this because it’s part and parcel of gambling responsibly – and the applicable law requires it. :pushpin: **6.1**. Why do I need to verify my account? When you sign up for a new account we check that you are over 18 and we verify that you are who you say you are, (a process called Know Your Customer ‘KYC’). It’s part and parcel of gambling responsibly, and something that the law requires us to do. :pushpin:**6.2**. What do I need to provide? To verify your age we will accept one of the following documents: * Passport (recommended) * Driving license * National ID Card * Birth Certificate (verification takes up to 24 hours) * Payment card (note that first 6 and last 4 digits should be visible and CVV should be hidden). Card data shall not be collected and stored by Us without PCI DSS. To verify your identity (KYC) we may need additional documents which could also include: * Signed Credit Agreement * Utility Bill (less than 6 months old) * Bank Statement (less than 6 months old) Make sure your documents are in acceptable condition. :pushpin:**6.3**. How can I send you my documents? The quickest and easiest way to verify your account is online. You can also send the documents via email. Here are a few tips on how to get it right the first time: Sending your documents via email * Take a photo of each of your documents and save the photos (or, scan them and save as a .jpeg) * Open the email account that you used to register for our Website * Open a new email, addressed to * Attach the photos * Enter your account number or username in the ‘Subject’ bar at the top of your email * Press ‘Send When you register for an account, on the account registration page, we’ll need you to provide certain information for security reasons: * Your name and contact details, including a valid email address, needs to be unique to your account * Your date of birth – you must be at least 18 years old * A unique username (your username may contain only letters, numbers, underscore, and hyphen symbols) and a password which means only you can access your account * Your betting currency and a deposit limit * A security question and the answer Our registration page checks your details as you enter them and will let you know if there’s a problem, so you can make any changes you need to before you click on the ‘Create My Account’ button. For legal reasons when traveling abroad, you may not be able to access your account. We are unable to accept accounts or offer any of our products or services to clients resident in the following countries (include link to list of countries): | **Game provider** | **Restricted territories** | | -------------------------------------------------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | **NETENT games** |

1. Absolute Restriction
United States of America, United Kingdom, Spain, France and Italy.
2. Blacklisted Territories
NetEnt content shall not be served in the following territories:
Afghanistan, Albania, Algeria, Angola, Australia, Bahamas, Botswana, Cambodia, Ecuador, Ethiopia, Ghana, Guyana, Hong Kong, Iran, Iraq, Israel, Kuwait, Laos, Myanmar, Namibia, Nicaragua, North Korea, Pakistan, Panama, Papua New Guinea, Philippines, Singapore, Sri Lanka, Sudan, Syria, Taiwan, Trinidad and Tobago, Tunisia, Uganda, Yemen, Zimbabwe.
3. Regulated Territories (only permitted to offer if receipt of a license from the local regulator which has been seen and approved by NetEnt):
Belgium, Bulgaria, Czech Republic, Denmark, Estonia, France, Italy, Latvia, Lithuania, Mexico, Portugal, Romania, Serbia, Spain, Sweden, Switzerland, United Kingdom, United States of America.
4. Branded Game Territories
4.1 Jumanji, emojiplanet, Guns & Roses, Jimi Hendrix & Motörhead cannot be offered in the following territories:
Afghanistan, Albania, Algeria, Angola, Australia, Bahamas, Botswana, Cambodia, China, Ecuador, Ethiopia, Ghana, Guyana, Hong Kong, Iran, Iraq, Israel, Kuwait, Laos, Myanmar, Namibia, Nicaragua, North Korea, Pakistan, Panama, Papua New Guinea, Philippines, Singapore, Sri Lanka, Sudan, Syria, Taiwan, Trinidad and Tobago, Tunisia, Uganda, Yemen, Zimbabwe. Belgium, Bulgaria, Czech Republic, Denmark, Estonia, France, Italy, Latvia, Lithuania Mexico, Portugal, Romania, Serbia, Spain, Sweden, Switzerland, United Kingdom, United States of America.
4.2 In addition to the jurisdictions set out in paragraph 4.1, Planet of the Apes Video Slot must not be offered in the following territories:
Azerbaijan, China, India, Malaysia, Qatar, Russia, Thailand, Turkey, Ukraine.
4.3 Vikings Video Slot must not be offered in the following jurisdictions:
Afghanistan, Albania, Algeria, Angola, Australia, Azerbaijan, Cambodia, China, Ecuador, France, Guyana, Hong Kong, India, Indonesia, Iran, Iraq, Israel, Kuwait, Laos, Malaysia, Myanmar, Namibia, North Korea, Pakistan, Papua New Guinea, Philippines, Qatar, Russia, Singapore, South Korea, Sudan, Syria, Taiwan, Thailand, Tunisia, Turkey, Ukraine, United States of America, Uganda.
4.4 In addition to the jurisdictions set out in paragraph 4.1, Narcos Video Slot must not be offered in the following territories:
China, Indonesia, South Korea.
5. Universal Monsters (Frankenstein, the Bride of Frankenstein, Dracula, The Mummy, The Wolf Man, Creature from the Black Lagoon and The Invisible Man), can only be played in the following territories:
Andorra, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Brazil, Georgia, Iceland, Liechtenstein, Moldova, Monaco, Montenegro, Norway, Russia, San Marino, Serbia, Switzerland, Ukraine, Croatia, Macedonia, Turkey, Austria, Bulgaria, Cyprus, Czech Republic, Finland, France, Germany, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Peru, Poland, Slovakia, Slovenia, and Sweden.

| | **1 x 2 Network** | No Customers shall be accepted from Afghanistan, Algeria, Cuba, Egypt, France, Haiti, Iran, Iraq, Israel, Laos, Libya, Netherlands, North Korea, Pakistan, Palestine, Panama, Philippines, Rwanda, Somalia, Syria, USA | | **Amatic** | No Customers shall be accepted from Afghanistan, Antigua, Australia, Austria, Belgium, Bosnia, Cambodia, China, Croatia, Cuba, Cyprus, Estonia, France, Georgia, Germany, Greece, Hong Kong, Hungary, Iran, Iraq, Israel, Liechtenstein, Libya, Macau, Mexico, Netherland Antilles, Peru, Serbia, Slovakia, South Africa, Sudan, Switzerland, Syria, US, Vietnam | | **Apollo Games** | No Customers shall be accepted from Armenia, Georgia, Czech Republic | | **Asia Gaming** | No Customers shall be accepted from Hongkong, Macao, Philippines, Singapore, Taiwan, USA | | **Authentic Gaming** | No Customers shall be accepted from Afghanistan, China, Curacao, Cyprus, Ethiopia, France, Hong Kong, Iran, Iraq, Israel, Kuwait, Somalia, Syria, USA, Yemen | | **Bet Construct** | No Customers shall be accepted from USA | | **BetFair** | No Customers shall be accepted from Australia, Bulgaria, Canada, Cyprus, the Czech Republic, Democratic People’s Republic of Korea, Denmark, France (and French territories), Gibraltar, Greece, India, Pakistan, Sri Lanka, Bangladesh, Iran, Ireland, Italy, Malta, New Zealand, Portugal, Romania, Spain, Turkey, the United Kingdom, the United States of America (and US territories) | | **Booming Games** | No Customers shall be accepted from Australia, Belgium, Cayman Islands, France, Iran, Iraq, Israel, Italy, North Korea, Saudi Arabia, Singapore, Turkey, UK, USA, Vatican, Vietnam | | **EGT** | No Customers shall be accepted from USA, Guam, Puerto Rico, Georgia, UK, Mariana Islands, American Samoa | | **Eyecon** | No Customers shall be accepted from Cyprus, Hong Kong, Israel, Macau, Philippines, The Republic of Turkey, Singapore, USA and its territories, Latvia (Live Only), Ukraine, Denmark, Bulgaria, Czech Republic, Estonia, France, Italy, Portugal, Romania, Spain, Great Britain | |

Edict

| No Customers shall be accepted from Afghanistan, Algeria, American Samoa, Angola, Argentina, Armenia, Aruba, Australia, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Bolivia, Bosnia and Herzegovina, Brunei, Burundi, Cambodia, Canada, Cayman Islands, China (People’s Republic of), Christmas Island, Cocos Island, Colombia, Congo (Republic of the), Cook Islands, Cote D’Ivoire (Ivory Coast), Cuba, Czech Republic, Denmark, Dominica, Ecuador, Egypt, Eritrea, Ethiopia, Fiji, Finland, France, French Guiana, French Polynesia, French Southern Territories, Germany, Ghana, Grenada, Guadeloupe, Guam, Guatemala, Guinea, Guyana, Haiti, Heard and McDonald Island, Holy See (Vatican City), Hong Kong, Hungary, Indonesia, Iran, Iraq, Israel, Italy, Japan, Jordan, Kenya, Korea (North), Korea (South), Kuwait, Kyrgyzstan, Lao People’s Democratic Republic, Lebanon, Liberia, Libya, Macao, Malawi, Malaysia, Marshall Islands, Martinique, Mayotte, Micronesia, Mongolia, Mozambique, Myanmar / Burma, Namibia, Nauru, Netherlands, New Caledonia, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, Northern Mariana Islands, Norway, Pakistan, Palestinian Territories, Palestinian Territory, Occupied, Panama, Papua New Guinea, Paraguay, Philippines, Poland, Portugal, Puerto Rico, Qatar, Republic of China (ROC) / Taiwan, Reunion, Russia, Rwanda, Saint Barthelemy, Saint Kitts & Nevis, Saint Martin, Saint Pierre and Miquelon, Sao Tome and Principe, Saudi Arabia, Sierra Leone, Singapore, Slovakia, Somalia, Spain, Sri Lanka, St Pierre & Miquelon, St Vincent & Grenadine, Sudan, Suriname, Switzerland, Syrian Arab Republic, Tajikistan, Tanzania, Thailand, Timor-Leste, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Uganda, United Kingdom, United States of America, United States Minor Outlying Islands, US Minor Islands, Uzbekistan, Venezuela, Vietnam, Virgin Islands (US), Wallis Futuna, Yemen Republic of, Zaire, Honduras | | **Endorphina** | No Customers shall be accepted from France | | **Evolution Gaming** | No Customers shall be accepted from Latvia, USA | | **Extreme Live** | No Customers shall be accepted from Israel, France, USA, Australia | | **Ezugi** | No Customers shall be accepted from Israel, Netherlands, USA | | **GameArt** | No Customers shall be accepted from Belgium, Bulgaria, Cyprus, Estonia, France, Hong Kong, Israel, Italy, Spain, Turkey, USA | | **Ganapati** | No Customers shall be accepted from Japan, UK, USA | | **Gamevy** | No Customers shall be accepted from USA, Australia | | **Genii** | No Customers shall be accepted from Australia, Bulgaria, Denmark, Estonia, Spain, United Kingdom, Italy, Poland, Portugal, Romania, South Africa, USA | | **Habanero** | No Customers shall be accepted from Cyprus, Philippines, Singapore, South Africa, UK, USA, France, Bulgaria | | **iSoftBet** | No Customers shall be accepted from Afghanistan, Antigua and Barbuda, Belgium, China, Cuba, Cyprus, Denmark, France, Hong Kong, Iran, Iraq, Israel, Kahnawake, Libya, Macau, Malaysia, Netherlands Antilles, Philippines, Romania, Serbia, Singapore, Spain, Sudan, Syria, Turkey, USA | | **Kiron Interactive** | No Customers shall be accepted from Australia, China, India, Singapore, South Africa | | **Livegames** | No Customers shall be accepted from USA, France, South Korea | | **MediaLive** | No Customers shall be accepted from USA, France | | **NoLimitCity** | No Customers shall be accepted from USA, Iran, North Korea, Cuba, Sudan and Syria; and The Netherlands and The Dutch Antilles or any country in which gambling is expressly illegal. | | **PariPlay** | No Customers shall be accepted from Belgium, Cayman, Denmark, France, Iran, Iraq, Israel, Italy, Japan, Netherlands, Korea, Poland, Saudi Arabia, Singapore, Spain, Turkey, UK, USA, Vatican | | **Pinnacle** | No Customers shall be accepted from USA and its territories; the French Republic and its territories; the United Kingdom; the Netherlands (including Curacao and other countries and territories that form part of the Kingdom of Netherlands); Spain; Germany; Singapore; the Democratic People’s Republic of Korea; Denmark; Philippines; Syria; Turkey; Poland; Ireland; Slovenia; and the Czech Republic; | | **Platipus** | No Customers shall be accepted from USA, Iran, Israel | | **Playson** | No Customers shall be accepted from Cuba, Iran, Israel, North Korea, Sudan, Syria, USA | | **PlayNGo** | No Customers shall be accepted from Afghanistan; Alderney; America Samoa; Angola; Australia; Belgium; Bosnia and Herzegovina; Cambodia; Croatia; Czech Republic; Democratic People´s Republic of Korea (DPRK); Denmark (Prohibited Games In Denmark: – Hugo); Dutch Carribean – including Curacao and Aruba; Ethiopia; Hungary; Iraq; Islamic Republic of Iran; Italy; Lao´s People’s Democratic Republic; Latvia; Lithuania; Romania; Singapore; Syrian Arab Republic; Uganda; United Kingdom; USA; Vanatu; Yemen. | | **Pragmatic Play** | No Customers shall be accepted from Bahamas, Denmark, France, Gibraltar, Great Britain, Israel, Taiwan, Ukraine, USA | | **Red Rake Gaming** | No Customers shall be accepted from Croatia, Denmark, France, Italy, Portugal, Romania, Spain, UK and Asia (except Turkey, Russia and Armenia) | | **Oriental Game** | No Customers shall be accepted from Philippines, USA | | **Quickspin** | No Customers shall be accepted from Australia, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, France, Hong Kong, Israel, Italy, Macau, Philippines, Portugal, Romania, Singapore, Spain, Turkey, UK, Ukraine, USA | | **SA Gaming** | No Customers shall be accepted from Italy, South Korea | | **Spinomenal** | No Customers shall be accepted from USA, Israel and Australia. | | **Spinola Gaming** | No Customers shall be accepted from American Samoa, Cuba, French Guiana, Iraq, Iran, Korea, Libyan Arab Jamahiriya, Myanmar, Macau, Northern Mariana Islands, Nigeria, French Polynesia, Sudan, French Southern Territories, USA, Virgin Islands, Zimbabwe | | **Superlotto** | No Customers shall be accepted from Latvia | | **TomHorn** | No Customers shall be accepted from Israel, Italy, Switzerland, USA | | **Vivo Gaming** | No Customers shall be accepted from Argentina, Colombia, Costa Rica, Israel, S. Korea, USA | | **Wazdan** | No Customers shall be accepted from USA | \ The list of game providers and territories, where the Customers are not accepted may be amended time from to time.