📖6. KNOW YOUR CLIENT POLICY

To make the Age Verification process as easy as possible, here are a few hints for when you send in your documents:

• Each document must be sent as a separate image

• Photo Captured images are preferred, but if you’d rather scan your documents, send them as a .jpeg

When you take your picture:

• Be sure that the first 6 and the last 4 digits of your credit card number should be visible, and CVV should be hidden

• Your picture must be in focus and all the text easy to read

• Your full passport photo page or ID must be in shot, don’t leave any bits out or cover with your hand or fingers

• Your lighting must be good, to stop any glare don’t use flash

We need all of this because it’s part and parcel of gambling responsibly – and the applicable law requires it.

📌 6.1. Why do I need to verify my account?

When you sign up for a new account we check that you are over 18 and we verify that you are who you say you are, (a process called Know Your Customer ‘KYC’). It’s part and parcel of gambling responsibly, and something that the law requires us to do.

📌6.2. What do I need to provide?

To verify your age we will accept one of the following documents:

• Passport (recommended)

• Driving license

• National ID Card

• Birth Certificate (verification takes up to 24 hours)

• Payment card (note that first 6 and last 4 digits should be visible and CVV should be hidden).

Card data shall not be collected and stored by Us without PCI DSS.

To verify your identity (KYC) we may need additional documents which could also include:

• Signed Credit Agreement

• Utility Bill (less than 6 months old)

• Bank Statement (less than 6 months old)

Make sure your documents are in acceptable condition.

📌6.3. How can I send you my documents?

The quickest and easiest way to verify your account is online.

You can also send the documents via email.

Here are a few tips on how to get it right the first time:

Sending your documents via email

• Take a photo of each of your documents and save the photos (or, scan them and save as a .jpeg)

• Open the email account that you used to register for our Website

• Open a new email, addressed to [email protected]

• Attach the photos

• Enter your account number or username in the ‘Subject’ bar at the top of your email

• Press ‘Send

When you register for an account, on the account registration page, we’ll need you to provide certain information for security reasons:

• Your name and contact details, including a valid email address, needs to be unique to your account

• Your date of birth – you must be at least 18 years old

• A unique username (your username may contain only letters, numbers, underscore, and hyphen symbols) and a password which means only you can access your account

• Your betting currency and a deposit limit

• A security question and the answer

Our registration page checks your details as you enter them and will let you know if there’s a problem, so you can make any changes you need to before you click on the ‘Create My Account’ button.

For legal reasons when traveling abroad, you may not be able to access your account.

We are unable to accept accounts or offer any of our products or services to clients resident in the following countries (include link to list of countries):

Game provider	Restricted territories
NETENT games	1. Absolute Restriction United States of America, United Kingdom, Spain, France and Italy. 2. Blacklisted Territories NetEnt content shall not be served in the following territories: Afghanistan, Albania, Algeria, Angola, Australia, Bahamas, Botswana, Cambodia, Ecuador, Ethiopia, Ghana, Guyana, Hong Kong, Iran, Iraq, Israel, Kuwait, Laos, Myanmar, Namibia, Nicaragua, North Korea, Pakistan, Panama, Papua New Guinea, Philippines, Singapore, Sri Lanka, Sudan, Syria, Taiwan, Trinidad and Tobago, Tunisia, Uganda, Yemen, Zimbabwe. 3. Regulated Territories (only permitted to offer if receipt of a license from the local regulator which has been seen and approved by NetEnt): Belgium, Bulgaria, Czech Republic, Denmark, Estonia, France, Italy, Latvia, Lithuania, Mexico, Portugal, Romania, Serbia, Spain, Sweden, Switzerland, United Kingdom, United States of America. 4. Branded Game Territories 4.1 Jumanji, emojiplanet, Guns & Roses, Jimi Hendrix & Motörhead cannot be offered in the following territories: Afghanistan, Albania, Algeria, Angola, Australia, Bahamas, Botswana, Cambodia, China, Ecuador, Ethiopia, Ghana, Guyana, Hong Kong, Iran, Iraq, Israel, Kuwait, Laos, Myanmar, Namibia, Nicaragua, North Korea, Pakistan, Panama, Papua New Guinea, Philippines, Singapore, Sri Lanka, Sudan, Syria, Taiwan, Trinidad and Tobago, Tunisia, Uganda, Yemen, Zimbabwe. Belgium, Bulgaria, Czech Republic, Denmark, Estonia, France, Italy, Latvia, Lithuania Mexico, Portugal, Romania, Serbia, Spain, Sweden, Switzerland, United Kingdom, United States of America. 4.2 In addition to the jurisdictions set out in paragraph 4.1, Planet of the Apes Video Slot must not be offered in the following territories: Azerbaijan, China, India, Malaysia, Qatar, Russia, Thailand, Turkey, Ukraine. 4.3 Vikings Video Slot must not be offered in the following jurisdictions: Afghanistan, Albania, Algeria, Angola, Australia, Azerbaijan, Cambodia, China, Ecuador, France, Guyana, Hong Kong, India, Indonesia, Iran, Iraq, Israel, Kuwait, Laos, Malaysia, Myanmar, Namibia, North Korea, Pakistan, Papua New Guinea, Philippines, Qatar, Russia, Singapore, South Korea, Sudan, Syria, Taiwan, Thailand, Tunisia, Turkey, Ukraine, United States of America, Uganda. 4.4 In addition to the jurisdictions set out in paragraph 4.1, Narcos Video Slot must not be offered in the following territories: China, Indonesia, South Korea. 5. Universal Monsters (Frankenstein, the Bride of Frankenstein, Dracula, The Mummy, The Wolf Man, Creature from the Black Lagoon and The Invisible Man), can only be played in the following territories: Andorra, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Brazil, Georgia, Iceland, Liechtenstein, Moldova, Monaco, Montenegro, Norway, Russia, San Marino, Serbia, Switzerland, Ukraine, Croatia, Macedonia, Turkey, Austria, Bulgaria, Cyprus, Czech Republic, Finland, France, Germany, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Peru, Poland, Slovakia, Slovenia, and Sweden.
1 x 2 Network	No Customers shall be accepted from Afghanistan, Algeria, Cuba, Egypt, France, Haiti, Iran, Iraq, Israel, Laos, Libya, Netherlands, North Korea, Pakistan, Palestine, Panama, Philippines, Rwanda, Somalia, Syria, USA
Amatic	No Customers shall be accepted from Afghanistan, Antigua, Australia, Austria, Belgium, Bosnia, Cambodia, China, Croatia, Cuba, Cyprus, Estonia, France, Georgia, Germany, Greece, Hong Kong, Hungary, Iran, Iraq, Israel, Liechtenstein, Libya, Macau, Mexico, Netherland Antilles, Peru, Serbia, Slovakia, South Africa, Sudan, Switzerland, Syria, US, Vietnam
Apollo Games	No Customers shall be accepted from Armenia, Georgia, Czech Republic
Asia Gaming	No Customers shall be accepted from Hongkong, Macao, Philippines, Singapore, Taiwan, USA
Authentic Gaming	No Customers shall be accepted from Afghanistan, China, Curacao, Cyprus, Ethiopia, France, Hong Kong, Iran, Iraq, Israel, Kuwait, Somalia, Syria, USA, Yemen
Bet Construct	No Customers shall be accepted from USA
BetFair	No Customers shall be accepted from Australia, Bulgaria, Canada, Cyprus, the Czech Republic, Democratic People’s Republic of Korea, Denmark, France (and French territories), Gibraltar, Greece, India, Pakistan, Sri Lanka, Bangladesh, Iran, Ireland, Italy, Malta, New Zealand, Portugal, Romania, Spain, Turkey, the United Kingdom, the United States of America (and US territories)
Booming Games	No Customers shall be accepted from Australia, Belgium, Cayman Islands, France, Iran, Iraq, Israel, Italy, North Korea, Saudi Arabia, Singapore, Turkey, UK, USA, Vatican, Vietnam
EGT	No Customers shall be accepted from USA, Guam, Puerto Rico, Georgia, UK, Mariana Islands, American Samoa
Eyecon	No Customers shall be accepted from Cyprus, Hong Kong, Israel, Macau, Philippines, The Republic of Turkey, Singapore, USA and its territories, Latvia (Live Only), Ukraine, Denmark, Bulgaria, Czech Republic, Estonia, France, Italy, Portugal, Romania, Spain, Great Britain
Edict	No Customers shall be accepted from Afghanistan, Algeria, American Samoa, Angola, Argentina, Armenia, Aruba, Australia, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Bolivia, Bosnia and Herzegovina, Brunei, Burundi, Cambodia, Canada, Cayman Islands, China (People’s Republic of), Christmas Island, Cocos Island, Colombia, Congo (Republic of the), Cook Islands, Cote D’Ivoire (Ivory Coast), Cuba, Czech Republic, Denmark, Dominica, Ecuador, Egypt, Eritrea, Ethiopia, Fiji, Finland, France, French Guiana, French Polynesia, French Southern Territories, Germany, Ghana, Grenada, Guadeloupe, Guam, Guatemala, Guinea, Guyana, Haiti, Heard and McDonald Island, Holy See (Vatican City), Hong Kong, Hungary, Indonesia, Iran, Iraq, Israel, Italy, Japan, Jordan, Kenya, Korea (North), Korea (South), Kuwait, Kyrgyzstan, Lao People’s Democratic Republic, Lebanon, Liberia, Libya, Macao, Malawi, Malaysia, Marshall Islands, Martinique, Mayotte, Micronesia, Mongolia, Mozambique, Myanmar / Burma, Namibia, Nauru, Netherlands, New Caledonia, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, Northern Mariana Islands, Norway, Pakistan, Palestinian Territories, Palestinian Territory, Occupied, Panama, Papua New Guinea, Paraguay, Philippines, Poland, Portugal, Puerto Rico, Qatar, Republic of China (ROC) / Taiwan, Reunion, Russia, Rwanda, Saint Barthelemy, Saint Kitts & Nevis, Saint Martin, Saint Pierre and Miquelon, Sao Tome and Principe, Saudi Arabia, Sierra Leone, Singapore, Slovakia, Somalia, Spain, Sri Lanka, St Pierre & Miquelon, St Vincent & Grenadine, Sudan, Suriname, Switzerland, Syrian Arab Republic, Tajikistan, Tanzania, Thailand, Timor-Leste, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Uganda, United Kingdom, United States of America, United States Minor Outlying Islands, US Minor Islands, Uzbekistan, Venezuela, Vietnam, Virgin Islands (US), Wallis Futuna, Yemen Republic of, Zaire, Honduras
Endorphina	No Customers shall be accepted from France
Evolution Gaming	No Customers shall be accepted from Latvia, USA
Extreme Live	No Customers shall be accepted from Israel, France, USA, Australia
Ezugi	No Customers shall be accepted from Israel, Netherlands, USA
GameArt	No Customers shall be accepted from Belgium, Bulgaria, Cyprus, Estonia, France, Hong Kong, Israel, Italy, Spain, Turkey, USA
Ganapati	No Customers shall be accepted from Japan, UK, USA
Gamevy	No Customers shall be accepted from USA, Australia
Genii	No Customers shall be accepted from Australia, Bulgaria, Denmark, Estonia, Spain, United Kingdom, Italy, Poland, Portugal, Romania, South Africa, USA
Habanero	No Customers shall be accepted from Cyprus, Philippines, Singapore, South Africa, UK, USA, France, Bulgaria
iSoftBet	No Customers shall be accepted from Afghanistan, Antigua and Barbuda, Belgium, China, Cuba, Cyprus, Denmark, France, Hong Kong, Iran, Iraq, Israel, Kahnawake, Libya, Macau, Malaysia, Netherlands Antilles, Philippines, Romania, Serbia, Singapore, Spain, Sudan, Syria, Turkey, USA
Kiron Interactive	No Customers shall be accepted from Australia, China, India, Singapore, South Africa
Livegames	No Customers shall be accepted from USA, France, South Korea
MediaLive	No Customers shall be accepted from USA, France
NoLimitCity	No Customers shall be accepted from USA, Iran, North Korea, Cuba, Sudan and Syria; and The Netherlands and The Dutch Antilles or any country in which gambling is expressly illegal.
PariPlay	No Customers shall be accepted from Belgium, Cayman, Denmark, France, Iran, Iraq, Israel, Italy, Japan, Netherlands, Korea, Poland, Saudi Arabia, Singapore, Spain, Turkey, UK, USA, Vatican
Pinnacle	No Customers shall be accepted from USA and its territories; the French Republic and its territories; the United Kingdom; the Netherlands (including Curacao and other countries and territories that form part of the Kingdom of Netherlands); Spain; Germany; Singapore; the Democratic People’s Republic of Korea; Denmark; Philippines; Syria; Turkey; Poland; Ireland; Slovenia; and the Czech Republic;
Platipus	No Customers shall be accepted from USA, Iran, Israel
Playson	No Customers shall be accepted from Cuba, Iran, Israel, North Korea, Sudan, Syria, USA
PlayNGo	No Customers shall be accepted from Afghanistan; Alderney; America Samoa; Angola; Australia; Belgium; Bosnia and Herzegovina; Cambodia; Croatia; Czech Republic; Democratic People´s Republic of Korea (DPRK); Denmark (Prohibited Games In Denmark: – Hugo); Dutch Carribean – including Curacao and Aruba; Ethiopia; Hungary; Iraq; Islamic Republic of Iran; Italy; Lao´s People’s Democratic Republic; Latvia; Lithuania; Romania; Singapore; Syrian Arab Republic; Uganda; United Kingdom; USA; Vanatu; Yemen.
Pragmatic Play	No Customers shall be accepted from Bahamas, Denmark, France, Gibraltar, Great Britain, Israel, Taiwan, Ukraine, USA
Red Rake Gaming	No Customers shall be accepted from Croatia, Denmark, France, Italy, Portugal, Romania, Spain, UK and Asia (except Turkey, Russia and Armenia)
Oriental Game	No Customers shall be accepted from Philippines, USA
Quickspin	No Customers shall be accepted from Australia, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, France, Hong Kong, Israel, Italy, Macau, Philippines, Portugal, Romania, Singapore, Spain, Turkey, UK, Ukraine, USA
SA Gaming	No Customers shall be accepted from Italy, South Korea
Spinomenal	No Customers shall be accepted from USA, Israel and Australia.
Spinola Gaming	No Customers shall be accepted from American Samoa, Cuba, French Guiana, Iraq, Iran, Korea, Libyan Arab Jamahiriya, Myanmar, Macau, Northern Mariana Islands, Nigeria, French Polynesia, Sudan, French Southern Territories, USA, Virgin Islands, Zimbabwe
Superlotto	No Customers shall be accepted from Latvia
TomHorn	No Customers shall be accepted from Israel, Italy, Switzerland, USA
Vivo Gaming	No Customers shall be accepted from Argentina, Colombia, Costa Rica, Israel, S. Korea, USA
Wazdan	No Customers shall be accepted from USA

The list of game providers and territories, where the Customers are not accepted may be amended time from to time.