💷8. DEPOSITS, WITHDRAWALS AND REFUNDS FROM YOUR ACCOUNT
8.1 If You wish to participate in the Services, You must deposit monies into Your Account from an account or source of which You are the account holder. Such monies may (subject to paragraph 5) then be used by You to place bets or play games. If You use a payment method in respect of which You are not the account holder, we reserve the right to treat any deposit into the Account as being invalid (and any winnings arising from such deposit as void) pending the satisfactory completion of all relevant Checks.
Withdrawals (including – Refunds) shall be provided within 7 (seven) days after completion of KYC and approval of Your Account. Please note, that Refunds are performed only if there is no game activity on Your account after the deposit of the respective amount of monies that are reclaimed by you as a Refund. All other withdrawals from Your Account will be considered as pay-out of your winnings generated as a result of your use of the Services.
In order to request a Refund or any other withdrawal, please contact our support by email to [email protected] and provide all documents as requested by the support to complete Your KYC. Should You require Our contact details, please open the section “Contact Us”. A list of the documents required to complete Your KYC procedure shall be denoted in the email sent to You by our support.
Please note, that Refunds may be requested not later than 7 (seven) days after the deposit of respective means to Your Account. After this term, all withdrawals shall be considered as pay-out of your winnings generated as a result of use of the Services.
8.2 Withdrawals shall be provided within 7 (seven) days after completion of KYC and approval of Your Account. For the avoidance of doubt, Your Account shall not be used by You as a bank account and, should we become aware of deposits into and withdrawals (including charge-back) from Your Account without commensurate betting or gaming activity, we reserve the right to deduct an administration charge (whether or not we close or suspend the account). Monies deposited with us in Your Account shall not attract interest. The period, when you can expect your withdrawal at your bank account, depends on the operation of the respective payment service provider or bank. For avoidance of doubt upon your request we can confirm the pay-out of the monies requested by You, should that be necessary.
8.3 To the extent required by Your local law or tax or other authorities You are responsible for reporting Your winnings and losses arising from the Services.
8.4 You can set a deposit limit on Your Account in any one day. For details on how to set up a deposit limit please contact [email protected].
Any confirmed reductions to your deposit limit will be of immediate effect.
8.5 Subject to terms of Closure of Your Account or any other terms set out in these Terms and Conditions or any amendments thereof, You may request withdrawal of funds from Your Account at any time provided that:
8.5.1 all payments made into Your Account have been confirmed as cleared and none have been charged back, reversed, or otherwise canceled;
8.5.2 Any checks referred to Verification of Your Identity; Money Laundering Requirements have been completed by us to our satisfaction; and
8.5.3 You have complied with any other relevant withdrawal conditions affecting Your Account (e.g. any applicable Bonus Terms).
8.6 On any withdrawal approved by us, provided that You give us sufficient information as to how the funds should be transferred to You, we will return the relevant funds to You (less charges incurred or any other amount required to be deducted from Your withdrawal to comply with any applicable law).
8.7 We will attempt to accommodate Your request regarding the payment method and currency of payment of Your withdrawal. This, however, cannot be guaranteed. Therefore, we may process and pay withdrawals in a different payment method than the one requested by You, such as through different payment providers, a bank draft, or a wire transfer (any charges associated with relevant payment methods are set out on the Website). Similarly, in certain cases, the currency of Your withdrawal may not be the currency in which Your deposit was made or that was otherwise requested by You and, in circumstances where we are required to convert Your deposits between different currencies, the conversion rate used by us will set upon our discretion.
8.8 Inactive Account Fee. If You do not use Your Account for betting or gaming, making a deposit, withdrawal, or transfer, or if it is otherwise inactive, for at least 13 consecutive months then it will be an “Inactive Account“. All Inactive Accounts will incur a fee (“Inactive Account Fee”), the details of which can be found in the Help section of the Website. We will notify You when Your Account becomes an Inactive Account, and at least 14 days before any Inactive Account Fee is deducted from it.
8.9 LIMITATIONS:
The min. size of the deposit is 10 EUR.
The min. size of withdrawal is 10 EUR.
All payout requests are processed in the order of the queue within 72 hours if the requested amount does not exceed 1000 EUR or the equivalent in another currency and up to 7 days in case the requested amount exceeds 1000 EUR.
Withdrawals are processed without commission. Commission for the deposit depends only on the user’s payment system.
8.10 PAYMENT SYSTEM RESTRICTED COUNTRIES
8.10.1 Visa / Mastercard We support gaming/gambling payouts via OCT (Original Credit Transfer) from Visa or also via Payment Transfer (Mastercard). The prerequisite for paying out is that an initial pay-in was done and for Mastercard, this pay-in needs to have been made via a 3-D Secure MID. Additional requirements are that the respective credit card is not a corporate credit card and the respective card is issued in a country that is supported by the respective card scheme (see below). The per transaction limits are 60000,00 EUR for Visa and 5000,00 EUR for Mastercard.
8.10.2 Visa For Visa (OCT) there is a list of countries not supported. List of non-participating countries for OCT:
USA
Australia
Hongkong
India
Indonesia
Japan
Korea
Malaysia
Singapore
8.10.3 Mastercard Mastercard PT list of countries supported. List of participating countries for PT:
Andorra
Austria
Belgium
Cyprus
Czech republic
Denmark
Estonia
France
Germany
Gibraltar
Greece
Hungary
Iceland
Ireland
Italy
Latvia
Luxembourg
Malta
Monaco
Netherlands
Norway
San Marino
Slovakia
Slovenia
Spain
Sweden
Switzerland
Turkey
United Kingdom
8.10.4 Skrill Countries restricted for registration. Residents of this country category can access the websites, but cannot register/sign up for an account:
Afghanistan
Angola
Barbados
Benin
Bonaire
Burkina Faso
Cape Verde
Cuba
Comoros
Djibouti
East Timor
Eritrea
Faroe Islands
French Polynesia
Gambia
Greenland
Grenada
Guadeloupe
Guyana
Iran
Iraq
Japan
Kyrgyzstan
Lao People’s Democratic Republic
Libya
Macao
Martinique
Namibia
Nauru
New Caledonia
Niger
North Korea
Palau
Reunion
Saint Barthelemy
Saint Martin (Sint Maarten)
Samoa
South Sudan
Sudan
Suriname
Syria
Tajikistan
Togo
Turkmenistan
US Minor Outlying Islands
8.10.5 Skrill Banned countries. Residents of this country category cannot register an account, nor access the Skrill domains:
Afghanistan
Cuba
Eritrea
Iran
Iraq
Japan
Kyrgyzstan
Libya
North Korea
South Sudan
Sudan
Syria
8.10.6 Skrill Restricted for Gaming and Binary:
American Samoa (relevant state licenses required)
Brazil
Canada
China (Pr)
Guam (relevant state licenses required)
Hong Kong
Israel
Macao
Puerto Rico (relevant state licenses required)
Northern Mariana Island (relevant state licenses required)
Singapore
Turkey
United Arab Emirates
United States Of America
US Minor Outlying Islands
US Virgin Islands
8.10.7 Neteller Does not provide service to the following countries:
Afghanistan
Benin
Bonaire
Burundi
Central African Republic
Chad
China
Congo Republic
Crimea
Cuba
Djibouti
Equatorial Guinea
Eritrea
Gabon
Gambia
Guinea
Guinea-Bissau
Guyana
Iran
Iraq
Kazakhstan
Kyrgyzstan
Lao People’s Democratic Republic
Liberia
Libya
Madagascar
Malawi
Mali
Mauritania
Mongolia
Montserrat
Myanmar
Nauru
Niger
Niue
Norfolk Island
North Korea
Palau
Papua New Guinea
Saint Barthelemy=
Saint Kitts and Nevis
Saint Martin
Sint Maarten
Sierra Leone
Sudan (North and South)
Suriname
Syria
Tajikistan
Timor-Leste
Togo
Turkmenistan
Uzbekistan
Western Sahara
Yemen
8.10.8 Neteller Requires a local license for specific countries:
Australia
Belgium
France
Germany
Japan
Spain
Turkey
UK
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